Terms & Conditions

📄 TERMS & CONDITIONS

Shines Hair – Terms & Conditions
Last Updated: 03/March/2026

1. About Us

These Terms govern your use of www.shineshair.co.uk and your purchase of products from us.

2. Products

All products are subject to availability.
We reserve the right to discontinue products at any time.

Product images are for illustration purposes only.

3. Pricing

All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time.

4. Orders

Once you place an order, you will receive an order confirmation email.
This does not constitute acceptance of your order.
We reserve the right to cancel orders due to:

• Pricing errors
• Fraud suspicion
• Product unavailability

5. Payment

We accept payments through secure third-party providers.
We do not store full card details.

6. Delivery

Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by courier services.

Risk transfers to you once goods are delivered.

7. Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have:

• 14 days to cancel your order
• 14 days to return goods after cancellation

Items must be unused and in original packaging.

Refunds are processed within 14 days of receiving returned goods.

Certain items (e.g., used hair products, hygiene products) may not be eligible for return.

8. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, you are entitled to:

• A refund within 30 days for faulty goods
• Repair or replacement within 6 months

9. Limitation of Liability

We are not liable for indirect or consequential losses.

Nothing excludes liability for death, personal injury, or fraud.

10. Governing Law

These Terms are governed by the laws of England and Wales.