Shipping Policy

📦 SHIPPING POLICY

Shines Hair – Shipping Policy
Last Updated: 03/march/2026

We currently ship to United Kingdom addresses only.

We do not offer international shipping at this time.

All orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays).

Orders placed after 3pm or on weekends/bank holidays will be processed the next working day.

During peak periods, processing times may be slightly extended.

We use trusted UK couriers including:

Available delivery options and prices are displayed at checkout.

Estimated delivery times:

Delivery timeframes are estimates and not guaranteed.

Shipping costs are calculated at checkout based on the selected delivery option.

We may offer free shipping promotions from time to time.

If you select a tracked delivery service, tracking details will be emailed once your order has been dispatched.

Please allow up to 24 hours for tracking updates to become active.

We are not responsible for delivery delays caused by:

If your parcel is delayed, please contact us and we will assist in liaising with the courier.

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided and the parcel is returned to us, redelivery charges may apply.

We are not responsible for parcels delivered to the address provided at checkout.

If your parcel has not arrived within:

Please contact us at:
📧 sales@shineshair.co.uk

We will investigate with the courier.

Lost parcel claims cannot be processed until the courier confirms the parcel as lost.

If your item arrives damaged:

We will arrange a replacement or refund where appropriate under the Consumer Rights Act 2015.

Ownership of goods transfers to you once the parcel has been delivered to the address provided.