Returns & Refund Policy

📄 RETURNS & REFUND POLICY

Shines Hair – Returns & Refund Policy
Last Updated: 03/March/2026

1. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

You must notify us in writing within 14 days of delivery. After notifying us, you have a further 14 days to return the goods.

To request a return, please email:
📧 sales@shineshair.co.uk

2. Rosemary Oil (Cosmetic Product)

Due to hygiene and safety reasons, we can only accept returns if:

• The bottle is unopened
• The safety seal (if applicable) is intact
• The product has not been used
• The packaging is in original condition

We cannot accept returns if:

• The product has been opened
• The seal has been broken
• The oil has been used or tested
• The packaging is damaged or tampered with

For health protection and hygiene reasons, opened cosmetic products are non-returnable.

3. Shilajit (Food Supplement)

For health and safety reasons, we cannot accept returns of:

• Opened containers
• Products with broken safety seals
• Used supplements

We may accept returns only if:

• The product is unopened
• The original safety seal is fully intact
• The return is requested within 14 days of delivery

This complies with UK hygiene and health protection regulations.

4. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to:

• A full refund within 30 days if goods are faulty
• A repair or replacement within 6 months

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide photographs
• Include your order number

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty.
• We recommend using tracked delivery.
• We are not responsible for lost returns.

6. Refunds

Once we receive and inspect your return:

• Refunds are processed within 14 days
• Refunds are made to the original payment method
• Original delivery charges are non-refundable unless goods are faulty

We reserve the right to deduct a reasonable amount if goods show signs of use beyond what is necessary to inspect them.

7. Non-Returnable Items

The following items cannot be returned:

• Opened cosmetic products
• Opened supplements
• Used items
• Clearance or sale items (unless faulty)